We want you to love your MyoMaster product. If you’re not completely happy, you can cancel your order and return it for a refund within 60 days of the day you receive it. This extends your legal right to cancel within 14 days. We may occasionally offer a longer trial; if so, it will be clearly stated on www.myomaster.com, on our phone order line or in our advertising.
How to return an item
You must get a returns code from us before sending anything back. Please do not send returns to our registered office.
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Tell us you want to cancel within 60 days of receiving your order, by contacting customer service at contact@myomaster.com or 020 3835 3567.
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We’ll email you a returns code, the returns address and instructions.
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Pack the product securely and include your order confirmation and returns code.
You don’t have to give a reason for returning a product, but telling us why helps us improve.
We will arrange the return for you but deduct a postage and restocking fee from your refund, unless the product is faulty or we sent you a substitute because the item you ordered was unavailable.
Your refund
We’ll confirm your cancellation or return by email. If you cancel your whole order, we’ll refund the price of the products. If you chose a build service and do not cancel at least 48 hours prior a cancellation fee will be applied. Or if the sauna is built by our team and you then choose to return you will not be entitled for this service to be refunded.
We’ll refund you within 14 days of receiving the product back, or of receiving proof that you have sent it, whichever is sooner, using the payment method you used to pay. If you paid in instalments or through a payment provider such as Klarna, PayPal, Super Payments or Shop Pay, your refund will be returned through that provider and any remaining payments will be adjusted or cancelled.
Condition of returned items
You can handle and try the product as you would in a shop. If it comes back damaged, or used beyond what’s needed to try it out (for example through misuse, accidental or deliberate damage, not following the product instructions, or unapproved repairs or alterations), we may reduce your refund to reflect the loss in value.
Faulty products
These cancellation rights are separate from, and in addition to, your rights if a product is faulty. Under the Consumer Rights Act 2015, if a product is faulty within 60 days of delivery you can reject it for a full refund. After that, you’re entitled to a repair or replacement. We cover the cost of returning faulty products. Our products also come with a 12 month manufacturer’s warranty; see our Terms of Service for details. Please view our warranty documents here Warranties – Myo Master
Items you can’t cancel
The 60-day trial doesn’t apply to:
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products made to your specification or personalised for you
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products that deteriorate or expire quickly
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items sealed for health or hygiene reasons that aren’t suitable for return once the seal is broken (we’ll make clear at the point of sale which items this applies to)
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sealed software or audio or video recordings once opened
Nothing in this refund policy affects your statutory rights, including your rights if a product is faulty. For more about your consumer rights, visit www.gov.uk/consumer-protection-rights. Please note we aren’t responsible for the content of external websites.
Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking our terms or failing to use reasonable care and skill. We aren’t responsible for loss or damage that isn’t foreseeable. Our products are for domestic and private use, so we aren’t liable for any loss of profit, business or business opportunity.
Nothing in this policy limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.
Changes to this policy
We may update this refund policy from time to time. The version in force when you place your order applies to that order.
Law and jurisdiction
This policy is governed by the law of England and Wales, and disputes will be handled by the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If any part of this policy is found to be invalid or unenforceable, the rest will remain in full effect.
Contact us
If you have any questions about returns or refunds, contact MyoMaster Ltd at contact@myomaster.com, or by phone 8-8 7 days a week on 020 3835 3567.