This policy (together with our terms of use and any other documents referred to on it) describes the procedures of MyoMaster Ltd (“we”, “our” or “us”) covering the use, disclosure and collection of any personal data we may collect from you on myomaster.com (“MyoMaster” or “Site”) or that you provide to us, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it. By using our services, you are consenting to the storage, manipulation, collection, disclosure, transfer and all other uses of your data per this Privacy Policy.

Here we explain how we use cookies and similar technologies in the course of our business. Our cookie policy explains what these technologies are and why we use them, as well as your rights to control our use of them. Our cookie policy is and will be treated as part of our terms of use and is automatically incorporated therein. Please take the type to read our Terms and Conditions.

In some cases, we may use cookies and other tracking technologies described in this Cookie Policy to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information.

Cookies are very small text files that are stored on your computer when you visit some websites. Cookies set by the website owner or service provider (in this case, myomaster) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third-party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Websites, and we refer to these as “performance” or “functionality” cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalise your experience while interacting with our Websites and to otherwise improve the functionality of the Services we provide.

We use cookies to help identify your computer, so we can tailor your user experience and track links within our website.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

CHANGES TO THIS POLICY

We reserve the right to change this privacy policy at any time. The latest version of the privacy policy is reflected by the version date that is located at the bottom of this privacy policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited, by posting a revised version of this privacy policy or other notice on the website. We encourage you to review this privacy policy often to stay informed of changes that may affect you, as your continued use of the website signifies your consent to be bound by this privacy policy. Our electronically or otherwise properly stored copies of this privacy policy are each deemed to be the true, complete, valid, authentic and enforceable copy of the version of this privacy policy which were in effect on each respective date you visited the website.

QUESTIONS & CONCERNS

If you have any questions or comments, or if you want to update, delete, or change any personal information we hold, or you have a concern about the way we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:

MyoMaster Ltd

Data Protection Officer

joe@myomaster.com

Unit 3A, Image House, 326 Molesey Road, Surrey, Kt2 3PD. A company registered in England and Wales.

Any requests of privacy information will be dealt with within a one-month time frame in accordance with GDPR Rec.59; Art.12(3)-(4). Where numerous requests are made, or especially complex requests, the time limit may be extended by a maximum of two further months.

YOUR INFORMATION

We may collect and process the following data about you:

Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services from MyoMaster Ltd which may show legitimate interest in our business activities.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you contact us, we may keep a record of that correspondence and the data included

We may also ask you to voluntarily complete surveys that we use for research purposes

Data such as business cards collected through networking events

USE AND DISCLOSURE OF PERSONAL INFORMATION & DATA STORAGE

We may use and disclose personal information only for purposes such as:

To promote use of our services to you and others. For example, if we collect your personal information when you visit our website and do not sign up for any of the services advertised, we may send you an email inviting you to sign up. We use tracking technologies for these purposes, the option to opt out of the use of cookies, please see our cookie statement here. Furthermore, if you use any of our services and we believe you might benefit from using another service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use the information we collect in order to advertise our services to you or suggest additional features of our services that you might consider using.

To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

To bill and collect money owed to us by our members. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number.

To send you system alert messages. For example, we may inform you of temporary or permanent changes to our services, such as planned outages, new features, version updates, releases, abuse warnings, and changes to our privacy policy.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

To enforce compliance with our terms of use and applicable law.

To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.

To provide, support, and improve the services we offer. This includes aggregating information from your use of the services or visit to our website and sharing this information with third parties to improve our services. When we do have to have to share personal information with third parties, we take steps to protect your information by requiring these third parties to into a contract with us that require them to use the personal information we transfer to them in a manner that is consistent with this policy.

To provide suggestions to you. This includes using data to suggest other publishers and/or MyoMaster Ltd partners that are relevant to you such as products or services. We use tracking technologies for these purposes, the option to how to opt out of the use of cookies, please see our cookie statement here.

To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition. In that event, any acquirer will be subject to our obligations under this privacy policy, including you rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our website.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain opt-in boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting our data protection officer at joe@myomaster.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

By submitting your personal data, you agree to the transfer, storing or processing of data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, for example, the provision of support services to MyoMaster Ltd.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Return & Refund Policy

Thanks for shopping with us, we really hope you love your MyoMaster product but if you are not entirely satisfied with your purchase no problem, we are more than happy to help.

The MyoMaster 30 day money back guarantee

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund.

Your item must be in the original packaging and in good working condition. 

If you are within the first 30 days, please contact us at contact@myomaster.com and we will send you a return form to complete. 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 7 days depending on your card issuer’s policies..

Shipping

Please note you will be responsible for paying for your own shipping costs for returning your item, we advise that you keep hold of tracking information. 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR Act. You can exercise this right at any time by contacting our data protection offer at joe@myomaster.com

Updated: 20/02/25