We are currently experieincing a higher than usual volume of orders and we aim to ship you order within 7 to 14 days. If you have any questions about your order please don't hesitate to get in contact with us at contact@myomaster.com

Yes any items in full working condition can be returned to us within 60 working days, if you would like to return your order please email contact@myomaster.com and we will organise the return for you. 

Exchanges are free of charge. 

You will get a shipping confirmation email within a day or two after your order confirmation email is received. You will be able to view your tracking and change delivery times by following the link provided in the email.

If you would like the tracking confirmed or it doesn’t seem clear, then please email contact@myomaster.com with your order number, as we’d be more than happy to take a look for you.

Can I amend or cancel my order?

Our fulfillment team works really quickly to get your orders picked and packed so we only have a short window where we can cancel an order.

If you get in touch with us via email: contact@myomaster.com (between 9am and 5pm) we will do our very best to ensure this is amended.

We do deliver to APO & BFPO! There are usually weight limits in place for parcels to be accepted by these addresses so once you place your order, it might be helpful for you to drop us a quick message so we can do our best to split your order for you.

All of our products have a one year warranty from the date of purchase.

The MyoMaster Limited Warranty (“Limited Warranty”) applies to MyoMaster-branded products and is given by MyoMasterto the individual purchaser of products from MyoMaster or its authorized retailers and distributors. MyoMaster warrants that the MyoMaster branded products will be free from defects in material and workmanship when used normally in accordance with MyoMaster’s published guidelines for one year commencing on the original date of purchase of the product by the end-user purchaser. For any warranty issues, please reach out to us by phone or email anytime.

To have the MyoMaster device or a part repaired or replaced under this Limited Warranty, purchaser must contact MyoMaster’s Customer Experience Team prior to returning any product for warranty service. MyoMaster will not reimburse purchasers for service performed by others.

Unless otherwise instructed by MyoMaster, the product must be delivered, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the facility specified by MyoMaster.

Please note all warranty returns must include the completed Return Authorization Form.

Before receiving warranty service, MyoMaster will require that purchaser furnish proof of purchase details, respond to questions designed to assist with evaluating potential issues, and follow MyoMaster’s procedures for obtaining warranty service. If MyoMaster determines that the problem with the product is not due to a manufacturing defect due to materials and/or workmanship, the product is not properly returned to MyoMaster, or otherwise does not qualify for warranty repair, then the purchaser will be responsible for all costs incurred by MyoMaster necessary to return the product.

MyoMaster reserves the right to change the method by which MyoMaster may provide warranty service, and a product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. Purchaser may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in.

For service in a country that is not the country of purchase, purchaser will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. 

We operate an industry leading 60 money back guarantee policy, reach out us viacontact@myomaster.comand we can help you with this.